Make you calling easier with Auto dialer and Auto attendants

Auto Dialer is a calling machine that automatically calls live agents and leaves verbal messages. Auto-dialers perform many  tasks  at a time that an individual cannot perform simultaneously. It can save  many hours of your call center agents that  can engage themselves  in other important tasks associated with your business.. The basic reason behind the emergence  of this service is to save time. In this  digitalized world,  every second  counts in thousands.  By  removing the manual dialing, automatic dialers has enhanced the efficiency  of operators.

To a great extent, these dialers  increases  the productivity of your business  as  in a little time, you can reach masses and leave your messages to thousands of machine or  make them reach to live agents. Customers contact BPO operators for a quick retrieval of wayouts for their problems, but with manual calling it  was not possible. Automatic dialers come in variety and you can choose one according to your business type and requirements. Smart auto diallers function good for personalized messages and to collect touch tones. Preview  dialer is  another type that previews  the contact information of the individual you are going to call.  

Auto attendant on a  business phone system is the first  information that  the  caller associates with the type of  business you are running. It is the very first chance for you to  create good impression. It should be loud, clear and transparent. Make sure that  it  is small and efficient so that callers may not find it worthless or time wasting. Whole process is scripted for sure, so write a script for good auto-attendant. Its up to you that either you record it in-house or have it professionally recorded.

Do’s:

-Keep the greeting as short as possible so that there is no delay  in  returning  calls.

- Use tagline or company’s name in the greetings.

-Ask them to dial the options that are commonly accepted

Don’ts:

-Don’t make  a tagline just  to fill the greetings

-Don’t use the word ‘please’ before  every message.

- Don’t hang up, if user does not respond promptly.

-Don’t present more than 5 options in front of  users. 

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