An advancement to telecommunication sector:VoIP

VoIP stands for Voice  over  Internet Protocol that uses internet as a medium to route calls. With hosted VoIP services, it has become easier to place long distance or international calls. With ordinary phone networks, it can cost you an arm and a leg to make long distance calls. Telecommunication is the sector associated with your business that really needs a great investment  if you operate globally. VoIP softswitch comes with two exceptional features- increased functionality and cost effectiveness. It facilitates cheap long distance calling that helps telecommuters communicating the  whole day.  

VoIP services can be availed in two ways-  On premise and hosted VoIP solution. In the former, you yourself need to host the server and need to take care of its security and maintenance. Generally, hosted plans are preferred for small businesses. There is a significant difference between the charges for VoIP calling and ordinary landline or mobile phone calling. Its cost effectiveness has made it so popular and demanding these days. A number of business use the same service to have a reduced charge on their day to day calling. It has now become so easier and unmixed to connect with your customers, clients or subscribers through  internet.

On premise VoIP can make the process slightly mixed although. You have to carry all the responsibilities associated with the same on your head. It’s maintenance and security remains in your hands only. It can be time and money consuming for small businesses. Hence, it is better for small businesses to go for hosted plans. In hosted VoIP services, VoIP server is hosted by some VoIP service provider. One additional advantage that you can avail through it, is you can keep up with the latest features and updates coming to the market. The VoIP service providers also provide some additional features on their services free of cost. Voice over Internet Protocol has made it easier and cheap to connect with your customers and clients sitting at a long distance. Ordinary calling has mixed functioning and through VoIP, you can also get rid of frequent call drops.    

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Make you calling easier with Auto dialer and Auto attendants

Auto Dialer is a calling machine that automatically calls live agents and leaves verbal messages. Auto-dialers perform many  tasks  at a time that an individual cannot perform simultaneously. It can save  many hours of your call center agents that  can engage themselves  in other important tasks associated with your business.. The basic reason behind the emergence  of this service is to save time. In this  digitalized world,  every second  counts in thousands.  By  removing the manual dialing, automatic dialers has enhanced the efficiency  of operators.

To a great extent, these dialers  increases  the productivity of your business  as  in a little time, you can reach masses and leave your messages to thousands of machine or  make them reach to live agents. Customers contact BPO operators for a quick retrieval of wayouts for their problems, but with manual calling it  was not possible. Automatic dialers come in variety and you can choose one according to your business type and requirements. Smart auto diallers function good for personalized messages and to collect touch tones. Preview  dialer is  another type that previews  the contact information of the individual you are going to call.  

Auto attendant on a  business phone system is the first  information that  the  caller associates with the type of  business you are running. It is the very first chance for you to  create good impression. It should be loud, clear and transparent. Make sure that  it  is small and efficient so that callers may not find it worthless or time wasting. Whole process is scripted for sure, so write a script for good auto-attendant. Its up to you that either you record it in-house or have it professionally recorded.

Do’s:

-Keep the greeting as short as possible so that there is no delay  in  returning  calls.

- Use tagline or company’s name in the greetings.

-Ask them to dial the options that are commonly accepted

Don’ts:

-Don’t make  a tagline just  to fill the greetings

-Don’t use the word ‘please’ before  every message.

- Don’t hang up, if user does not respond promptly.

-Don’t present more than 5 options in front of  users. 

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Softswitch types: Class 4 and class 5 softswitches

Softswitch can be called as central device that connects one telephone line to another across public internet or a telecommunication network. Softswitch is basically a software that enables calling through internet. Using softswitch services can get you many benefits like it offers low priced and quality calling. Moreover it is beneficial for long distance or international calls as if you connect without internet, you may be charged Rs 13 per minute. It is not a less amount if  you want to have a long duration call. Businesses generally prefer internet calling due to its affordable and low cost feature.

Although, landlines are routed by means of purpose built electronic hardware but softswitch using VoIP technology are becoming more and more popular these days. VoIP stands for Voice over Internet Protocol. It is the cutting edge technology that finds its application in internet calling. VoIP server is hosted by softswitch service providers that enables calling through internet. Caller has to pay a fee to the system owner. The system owner then direct call to recipients. The dialer is provided with a unique number  with the sequence based on the location and network  used. VoIP softswitch enables easy and low cost calling. VoIP is also referred as  PBX solution that embrace various features such as callback, callshop,  calling card, IPRN solution and many more add-ons. Callshop feature is the advanced form of booth system in which people used to make calls from different physical locations.

Softswitches are divided as class 4 and class 5 switches. These are divided on the basis  of different features they provide.  The main function of class 4 softswitch is routing of large volume of long distance calls. It transits VoIP traffic between different users. The significant characteristics of class 4 softswitch are transcoding, protocol support and conversion,  one call routing, call per second rate and number of concurrent calls.

Class 5 softswitches basically work for end users. These are used for both  local and long distance calls. For corporate clients and regular users,  class 5 softswitches  have many more services such as call center services, IP PBX feature, type of authorization,, calling card platform,  business group, Qos and many more.    

Avail multiple calling options with VoIP

Communication world has undergone a drastic change. Gone are those days when business owners used to make high priced calls with just one or two features. VoIP is the present day technology that has replaced conventional calling to an extent. VoIP stands for Voice over Internet Protocol that facilitates users to make calls via internet. Taking internet has added versatile feature to calling as you can experience the same with your PC or phone. All you need to have is a software installed in your PC or Iphone. Calling from phone makes it easier for you to experience call at any place. 

Direct inward calling is one of such features that many companies offer. DID management softswitch allows subscribers to connect with multiple terminal within a network without having to buy dedicated lines for different terminals. Limited number of lines are sufficient for the flexible and simultaneous communication. DID management services provided by the company include virtual number routing, virtual number allocation, high speed internet connection, softswitch setup and billing. DID module is useful for VoIP service providers to create both inbound and calling card DID. Internet has emerged out to be a great money saver for the commuters in making international calls.

Cloud telephony is another term that refers to the voice services and has introduced as a replacement for conventional PBX that is outdated now. VoIP has replaced PBX and today its is used by masses to make long distance and international calls easier and cheap. Hunting is another features that searches for the required line and connects to it. Hunting is beneficial for a company with large clientele as with such a great number of clients, one needs to have that number of lines which is not practical. Hunting is the process that facilitates users in dialing just one number and the call automatically gets transferred.

Call forwarding is also beneficial as sometimes the lines remain busy for hours. Call forwarding feature forwards the call to another group if one group is busy. Caller ID is another feature that reveals callers information that facilitates in avoiding fake calls and receive calls only from true callers. Moreover, some companies also provide T1 circuit that can be carried up to 24 lines. It works in combination with direct inward calling.      

VoIP softswitch- Introduction and functionary

Softswitch system connects one phone line to another from computer. It is basically a software that is responsible for low priced easy calling. The system includes caller device phone and destination device phone that are connected via internet. Caller is the person or company that is responsible for making call and pay bills. System owner direct the call to the intended recipients and are paid a fee. Bills are sent to the users according to the services availed. Softswitch service providers are responsible for delivering calls to the final destination. 

For passing calls, owner pays a particular amount to the provider. The number series provided tells about the location of user such as country, city or even the network that the person is using. VoIP(Voice over Internet Protocol) is he present day technology that is used to transfer calls using internet as a medium. Voice over Internet Protocol ensures cheap and best quality calling. The VoIP service providers offer featured calling along with many add ons modules. VoIP can also be called as PBX which is a telephone system. PBX has many features such as calling, callshop, auto attendant and callback.

Direct dialer devices transmit real time audio communications.TCP/IP (Transmission Control Protocol/ Internet Protocol) is used for the communication. Many service providers host VoIP server. Except serving the basic purpose, it may also have plugins so that you may connect your home phones or normal phones straight into it. VoIP server is connected with clients through routers.  Clients may have harphones like telephone or softphone that is basically a software installed in computer of Iphones. You may also connect normal phones or your home phones in the network. Gateways is another thing that has telephone connections so as to get your normal phones connected as well.

VoIP softswitch provided by the companies include key features such as PC2phone, Calling card, callshop, callback, IP2IP and several add-on features. Voice over Internet Protocol serves low priced but quality calling. Long distance calls and international calls can be made cheap using VoIP services. VoIP technology helps in quality and cheap calling. 

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