Get in touch with top automated telephonic technologies

Most of the telemarketers are well aware of the Auto – Dialer, which is quite a hot topic in the technology world. There is a vast category that is available for immersing the widest technology which offers and provide significant productivity just as to gain the sales. There are different types of dialer phone vendors as well as technologies that are available today, so in this blog you will come to know about top most Auto- Dialer, with their great technologies.

Listed below are some dialing technologies:

•    Click to call (me)

The first and foremost technology is clicked to dial. It is commonly used technology used in today’s scenario which describes the quality of requesting chat windows or callback, from the agent, when the person is available on a website.

•    Preview Dialer

It provides the sequential dials and callback through the contact list and helps the agents to preview the record of contact before that of call and further decide if it can proceed to move for the next call in its contact list. In this call are done in sequentially, and the end users or agent do not come to know that who have responded to the calls.

•    Click to dial

It’s an outbound call which is initiated by the single mouse click which are done through the phone numbers in the system. Such type of functionality is usually used in the email systems or CRM systems just to allow the clients to make their calls frequently instead of dialing any numbers. The best example for this is Skype, Datel, Cisco, Google voice and more.

•    Power Dialer

It is quite similar as preview dialer. In this calls are provided by users and unless and until the agent is available it is not made. These types of services are commonly used in B2B environment.

•    Progressive Dialer

It is just similar as preview dialer, but in it the system passes the call information to their agents and on time the call is placed. To view the calls agents only have a few seconds to notify the call information. Further, calls to it are made sequentially and is assigned to different agents.

•    Predictive dialer

Predictive dialers make a large number of voice calls in the form of parallel, and further the routes answer to next agent. The rejection and latency rates may result in a delay of answering the call.

•    Inbound calling or ACD  (Automated call distribution)

The inbound call usually works through with the help of Caller id, line hunting or burst calling. Some system processes the use of caller id to inbound the call through route for assigning specific agent. If the call is found from unknown numbers, the new record gets created in the system.

•    Voice broadcasting

Voice broadcasting is used to send hundreds or thousands of voice mail at given period. This service is quite effective and used to speak directly with the recipient.

Perhaps, it is also a good application which is used automatically for voice mail and so on.

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